BIIAB Award in Conflict Management
Cost £80.00
Please note the above cost includes examination and certificate fees.
Incidents of workplace violence can range from minor nuisance to serious incidents resulting in physical abuse or damage to property.
This qualification has been designed to help staff working in the licensed retail sector to manage conflict in their workplace, including:
- Licensed retailers
- Assistant Managers
- Relief Managers
- Key Staff
The course content includes:
- Employers responsibilities under the Health & safety at Work Act
- Employees responsibilities under the Health & safety at Work Act
- Meaning of ‘Risk’ & ‘Hazard’
- Causes of workplace violence
- How to identify and reduce through risk assessment
- Why & how conflict situations arise
- How to avoid conflict
- How to deal with conflict
- The law, ‘Self defence’
- Incident reporting
- Learning from what happened
The course duration is 1 day. Teaching methods will include discussions & group exercises.
There is a 30 question multiple-choice examination at the end of the training.
For assistance, advise and available course dates please contact us on:
0843 289 1874
Or complete our online enquiry form.
